FAQ + Support

Frequently Asked Questions

What’s the best way to package my containers if I’m shipping them to you for a refill?

We recommend packing them tightly, double wrapping each container in bubble wrap, and using filler bubble wrap or air pillows (found in most amazon boxes) to protect them from being crushed. We also suggest using USPS priority mail flat rate boxes because they don't charge per pound (and candles can be heavy!)

I can’t tell how many ounces my container is for the refill. How can I measure?

If your container doesn't have a label to state how many ounces it is, simply fill with water and pour into a measuring cup to determine ounces.

If your container is a candle, you can also try visiting the makers website and look in the product description.

Can I get a refill on a double wick candle?

Yes, however please note that we will use cotton wicks for the double wick candles (rather than wooden wicks for single-wicked candles).

Where can I find your candles in stores?

We have stockists all around the Portland, Maine area as well as in the Pacific Northwest! Click link here to find us in stores.

How does the drop-off work at the retail stores?

If you are local to Portland, Maine, you can take any candle refill containers to Venn + Maker or Elise Marie DeSigns and we will come pick them up and refill them, without shipping costs! To process your candle refill at either of these locations, enter the promo code "Portland Drop Off" at checkout and we will waive all shipping costs, while also allowing us to align your scent requests with your refills.

How can I contact you for wholesale?

You can contact hello@shopnearandnative.com for wholesale inquiries.

Can’t find your question? Contact hello@shopnearandnative.com and we will respond within 24 hours.